Prepare your customer service department

For sustainable growth.

Gap-analysis, ideation, and implementation.
Crafted by in-house customer service and SFDC expertise.
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Conceptualization of solutions based on global customer service management expertise

Savings of up to several weeks & months

Utilization of KPI’s to validate suggested implementations

Your business needs to scale up the efficiency of customer service to sustain your growth strategy.

Serviceability

Customer Loyalty

Helpdesk effectiveness

KPI's

(Key Performance Indicators)

Cost to Serve

Scalability

You may have limited time to execute a roadmap, have a missing link between your service and Salesforce expertise to move from needs to solutions while dealing with daily inefficiencies.

Option 1

You can Start NOW

With Predefined Project Packages

SERVICEABILITY

Gain valuable insights
CALL US
  • product line issue classification matrix
  • Basic asset Management Process & setup
  • CTS (cost to serve) Baseline
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All packages include basic MFA setup and sfdc health check
QUCK START

Customer Loyatly

Be proactive about customer loyalty
CALL US
  • Initial NPS(Net Promoter Score) setup in Salesforce.com
  • Account Management Dashboard
  • High Priority Customer Classification Process and Dashboard
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All packages include basic MFA setup and sfdc health check
QUCK START

HelpDesk Effectiveness

One source of the truth
CALL US
  • Consultation for Call Center telephony integration into SFDC
  • basic internal knowledge base setup
  • basic customer self-service/account portal setup
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All packages include basic MFA setup and sfdc health check
QUCK START

KPI's

Gain valuable insights
CALL US
  • Standard Balanced Scorecard
  • Salesforce.com KPI Dashboard
  • KPI immediate Action workflows
Learn More
All packages include basic MFA setup and sfdc health check
Quick Start

CTS (Cost to serve)

understand service cost
CALL US
  • Deep dive into CTS Drivers
  • standard CTS framework to capture better cTS Data
  • CTS improvement Recommendations
Learn More
All packages include basic MFA setup and sfdc health check
Quick Start

Scalability

prepare for growth
CALL US
  • data security review and recommendations
  • Basic asset Management Process & setup
  • CTS scalability Recomendations
Learn More
All packages include basic MFA setup and sfdc health check
Quick Start

Option 2

 I need a customized solution

In 3 easy steps

Choose your PRIMARY area of concern

Answer 5 QUICK questions

We will be in contact with a FREE and PERSONALIZED consultation

PRIMARY AREA OF CONCERN

Finance

Cost to serve
Service Margins
Service Revenue

Customer

Value Solutions
First Call Resolution

Sales

Growth
Customer Loyalty
Customer Advocacy

OPS

Inventory Management
Forecasting
Asset Management

IT

Data Security
Requirements
Integration

Engineering/ QA

Reliability Information
Timely Data
Root Cause Analysis

Option 3

I need help but...

I know what I need

Consulting

Customer Service and SFDC
expertise in one source.

Consulting & Project Management

Gathering great requirements
asking the right questions,
documentation, and process.

Consulting, Project Management & Implementation

Remain nimble, leverage SFDC as the tool, not the solution.

Businesses Lose $75 Billion Due to Poor Customer Service

Forbes Business Report

...can you really afford to not get started NOW?

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