You may have limited time to execute a roadmap, have a missing link between your service and Salesforce expertise to move from needs to solutions while dealing with daily inefficiencies.
Option 1
You can Start NOW
With Predefined Project Packages
SERVICEABILITY
Gain valuable insights
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product line issue classification matrix
Basic asset Management Process & setup
CTS (cost to serve) Baseline
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Customer Loyatly
Be proactive about customer loyalty
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Initial NPS(Net Promoter Score) setup in Salesforce.com
Account Management Dashboard
High Priority Customer Classification Process and Dashboard
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HelpDesk Effectiveness
One source of the truth
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Consultation for Call Center telephony integration into SFDC
basic internal knowledge base setup
basic customer self-service/account portal setup
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KPI's
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Standard Balanced Scorecard
Salesforce.com KPI Dashboard
KPI immediate Action workflows
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CTS (Cost to serve)
understand service cost
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Deep dive into CTS Drivers
standard CTS framework to capture better cTS Data
CTS improvement Recommendations
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Scalability
prepare for growth
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data security review and recommendations
Basic asset Management Process & setup
CTS scalability Recomendations
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Option 2
I need a customized solution
In 3 easy steps
Choose your PRIMARY area of concern
Answer 5 QUICK questions
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