Prepare your Salesforce.com instance
For sustainable growth.
Gap-analysis, and ideation.
Conceptualization of solutions
Savings of up to several weeks & months
Results
Your business needs to scale up the
efficiency of customer service to
sustain your growth strategy.
Missing link between your business and Salesforce.
Option 1
You can Start NOW
With Predefined Project Packages
SERVICEABILITY
Gain valuable insights
CALL US
-
product line issue classification matrix
-
Basic asset Management Process & setup
-
CTS (cost to serve) Baseline
Learn More
All packages include basic MFA setup and sfdc health check
QUCK START
Customer Loyatly
Be proactive about customer loyalty
CALL US
-
Initial NPS(Net Promoter Score) setup in Salesforce.com
-
Account Management Dashboard
-
High Priority Customer Classification Process and Dashboard
Learn More
All packages include basic MFA setup and sfdc health check
QUCK START
HelpDesk Effectiveness
One source of the truth
CALL US
-
Consultation for Call Center telephony integration into SFDC
-
basic internal knowledge base setup
-
basic customer self-service/account portal setup
Learn More
All packages include basic MFA setup and sfdc health check
QUCK START
KPI's
Gain valuable insights
CALL US
-
Standard Balanced Scorecard
-
Salesforce.com KPI Dashboard
-
KPI immediate Action workflows
Learn More
All packages include basic MFA setup and sfdc health check
Quick Start
CTS (Cost to serve)
understand service cost
CALL US
-
Deep dive into CTS Drivers
-
standard CTS framework to capture better cTS Data
-
CTS improvement Recommendations
Learn More
All packages include basic MFA setup and sfdc health check
Quick Start
Scalability
prepare for growth
CALL US
-
data security review and recommendations
-
Basic asset Management Process & setup
-
CTS scalability Recomendations
Learn More
All packages include basic MFA setup and sfdc health check
Quick Start
Option 2
I need a customized solution
In 3 easy steps
Choose your PRIMARY area of concern
Answer 5 QUICK questions
We will be in contact with a FREE and PERSONALIZED consultation
PRIMARY AREA OF CONCERN
OPS
Inventory Management
Forecasting
Asset Management
IT
Data Security
Requirements
Integration
Engineering/ QA
Reliability Information
Timely Data
Root Cause Analysis
Option 3
I need help but...
I know what I need
Option 3
I need help but...
I know what I need
Consulting
Customer Service and SFDC
expertise in one source.
Consulting & Project Management
Gathering great requirements
asking the right questions,
documentation, and process.
Consulting, Project Management & Implementation
Remain nimble, leverage SFDC as the tool, not the solution.
