Prepare your customer service department for sustainable growth.
Gap-analysis, ideation, and implementation.
Crafted by in-house customer service and SFDC expertise.
Savings of up to several weeks & months
Conceptualization of solutions based on global customer service management expertise
Utilization of KPI’s to validate suggested implementations
Your business needs to scale up the efficiency of customer service to sustain your growth strategy.
Serviceability
KPIs(Key Performance Indicators)
Customer Loyalty
Cost to Serve
Helpdesk effectiveness
Scalability
You may have limited time to execute a roadmap, have a missing link between your service and Salesforce expertise to move from needs to solutions while dealing with daily inefficiencies.
Finance
Cost to serve
Service Margins
Service Revenue
OPS
Inventory Management
Forecasting
Asset Management
Engineering/QA
Reliability Information
Timely Data
Root Cause Analysis
Customer
Value
Solutions
First Call Resolution
Sales
Growth
Customer Loyalty
Customer Advocacy
IT
Data Security
Requirements
Integration
PRODUCT MGT
Sustainability
Voice of Customer
End of Life
Tech Gyro utilizes a unique methodology and tools to accelerate the roadmap to implementation: Definition of target, requirements, user stories, and scoring of your current state Use of SalesForce as a tool, not the source for your solutions Implementation of process and infrastructure changes necessary to drive growth
