Your business needs to scale up the efficiency of customer service to sustain your growth strategy.
You may have limited time to execute a roadmap, have a missing link between your service and Salesforce expertise to move from needs to solutions while dealing with daily inefficiencies.

Need to take a quick “First Step”?

Start NOW

With Predefined Project Packages

SERVICEABILITY

Gain valuable insights
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  • product line issue classification matrix
  • Basic asset Management Process & setup
  • CTS (cost to serve) Baseline
First Step

Customer Loyatly

Be proactive about customer loyalty
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  • Initial NPS(Net Promoter Score) setup in Salesforce.com
  • Account Management Dashboard
  • High Priority Customer Classification Process and Dashboard
First Step

HelpDesk Effectiveness

One source of the truth
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  • Consultation for Call Center telephony integration into SFDC
  • basic internal knowledge base setup
  • basic customer self-service/account portal setup
First Step

KPI's

Gain valuable insights
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  • Standard Balanced Scorecard
  • Salesforce.com KPI Dashboard
  • KPI immediate Action workflows
First Step

CTS (Cost to serve)

understand service cost
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  • Deep dive into CTS Drivers
  • standard CTS framework to capture better cTS Data
  • CTS improvement Recommendations
First Step

Scalability

prepare for growth
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  • data security review and recommendations
  • Basic asset Management Process & setup
  • CTS scalability Recomendations
First Step

I Know What I Need

Consulting

Customer Service and SFDC
expertise in one source.

Consulting & Project Management

Gathering great requirements
asking the right questions,
documentation, and process.

Consulting, Project Management & Implementation

Remain nimble, leverage SFDC as the tool, not the solution.

Businesses Lose $75 Billion Due to Poor Customer Service

...can you really afford to not get started NOW?

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