Your business needs to scale up the
efficiency of customer service to
sustain your growth strategy.
You may have limited time to execute a roadmap, have a missing link between your service and Salesforce expertise to move from needs to solutions while dealing with daily inefficiencies.
Need to take a quick “First Step”?
Start NOW
With Predefined Project Packages
SERVICEABILITY
Gain valuable insights
CALL US
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product line issue classification matrix
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Basic asset Management Process & setup
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CTS (cost to serve) Baseline
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All packages include basic MFA setup and sfdc health check
First Step
Customer Loyatly
Be proactive about customer loyalty
CALL US
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Initial NPS(Net Promoter Score) setup in Salesforce.com
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Account Management Dashboard
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High Priority Customer Classification Process and Dashboard
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All packages include basic MFA setup and sfdc health check
First Step
HelpDesk Effectiveness
One source of the truth
CALL US
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Consultation for Call Center telephony integration into SFDC
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basic internal knowledge base setup
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basic customer self-service/account portal setup
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All packages include basic MFA setup and sfdc health check
First Step
KPI's
Gain valuable insights
CALL US
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Standard Balanced Scorecard
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Salesforce.com KPI Dashboard
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KPI immediate Action workflows
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All packages include basic MFA setup and sfdc health check
First Step
CTS (Cost to serve)
understand service cost
CALL US
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Deep dive into CTS Drivers
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standard CTS framework to capture better cTS Data
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CTS improvement Recommendations
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All packages include basic MFA setup and sfdc health check
First Step
Scalability
prepare for growth
CALL US
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data security review and recommendations
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Basic asset Management Process & setup
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CTS scalability Recomendations
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All packages include basic MFA setup and sfdc health check
First Step
I Know What I Need
Consulting
Customer Service and SFDC
expertise in one source.
Consulting & Project Management
Gathering great requirements
asking the right questions,
documentation, and process.
Consulting, Project Management & Implementation
Remain nimble, leverage SFDC as the tool, not the solution.
