You may have limited time to execute a roadmap, have a missing link between your service and Salesforce expertise to move from needs to solutions while dealing with daily inefficiencies.
Need to take a quick “First Step”?
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With Predefined Project Packages
SERVICEABILITY
Gain valuable insights
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product line issue classification matrix
Basic asset Management Process & setup
CTS (cost to serve) Baseline
First Step
Customer Loyatly
Be proactive about customer loyalty
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Initial NPS(Net Promoter Score) setup in Salesforce.com
Account Management Dashboard
High Priority Customer Classification Process and Dashboard
First Step
HelpDesk Effectiveness
One source of the truth
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Consultation for Call Center telephony integration into SFDC
basic internal knowledge base setup
basic customer self-service/account portal setup
First Step
KPI's
Gain valuable insights
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Standard Balanced Scorecard
Salesforce.com KPI Dashboard
KPI immediate Action workflows
First Step
CTS (Cost to serve)
understand service cost
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Deep dive into CTS Drivers
standard CTS framework to capture better cTS Data
CTS improvement Recommendations
First Step
Scalability
prepare for growth
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data security review and recommendations
Basic asset Management Process & setup
CTS scalability Recomendations
First Step
I Know What I Need
Consulting
Customer Service and SFDC expertise in one source.
Consulting & Project Management
Gathering great requirements asking the right questions, documentation, and process.
Consulting, Project Management & Implementation
Remain nimble, leverage SFDC as the tool, not the solution.
Businesses Lose $75 Billion
Due to Poor Customer Service